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Mailing Address


Bank-Fund Staff Federal Credit Union
1725 I Street NW, Suite 150 
Washington, DC 20006-2406

Telephone
Please note that our 24x7 member service by phone is provided in partnership with a third party vendor. Their representatives may not be able to resolve all requests; however, please be assured that all unresolved inquiries are forwarded to the Credit Union for resolution during normal business hours.

Member Relations
: (202) 212-6400 or (800) 923-7328 (toll-free from U.S., Canada & Mexico)
Lending Services: (202) 212-6450

Facsimile

Member Relations: (202) 683-2380
Mortgage Loans: (202) 683-2398
Consumer & Equity Loans: (202) 683-2399

ABA/Routing Number

2540-7417-0

Mortgage Error Resolution and Information Request Address

Bank-Fund Staff Federal Credit Union
Attn: Mortgage Servicing
1725 I Street, NW, Suite 450
Washington DC 20006
24x7 Lending
Apply for a Consumer Loan (202) 212-6470
Apply U.S. Toll-Free (877) 809-6549
Audio Response System
Local Access (202) 212-6420
U.S. Toll-Free (800) 799-1555
ATM/Debit Cards
Apply for a Card (202) 212-6400
Report Lost/Stolen Card (in the U.S.): (888) 241-2510
Report Lost/Stolen Card (collect calls outside the U.S.): (909) 941-1398
Cards Blocked due to Suspicion of Fraud: (888) 241-2440
Credit Cards
Apply for a Card (202) 212-6470
Report Lost/Stolen Card (in the U.S.) (800) 449-7728
Report Lost/Stolen Card (outside the U.S.): View International Toll Free Numbers
Cards Blocked due to Suspicion of Fraud (in the U.S.): (888) 918-7313
Cards Blocked due to Suspicion of Fraud (outside the U.S.) (727) 299-2449
Credit Card Services (24 hours) (866) 820-5833
Foreign Exchange Services
Foreign Exchange Office (202) 212-6440
Member Rewards
Customer Service (9:00AM - 8:00PM, EST) (877) 203-9460
Nationwide Mortgage Lending
Nationwide Mortgage Center (202) 212-6450
Online Billpayer
Customer Support (24 hours) (888) 918-7401


Interested in Sharing Feedback with the Credit Union’s Management Team?

Please contact us through the links below:

Eli Vazquez, Managing Director and Chief Executive Officer
Stephanie G. Day, Chief Operating Officer
Al Smith, Director of Retail Sales and Service
Heather Woolls, Director of Lending
Jeffrey T. Coyne, Director of Operations