Online Banking

With state-of-the-art electronic security and advanced functionality, Online Banking is safe and easy to use.

  • eAlerts and eStatements
  • View and print copies of your statements and canceled checks
  • Download your transaction history into your personal financial software
  • Transfer funds instantly between your own accounts and to other Credit Union members
  • Schedule periodic transfers and loan payments
  • Access to Online BillPayer
  • Send eTransfers and eWires securely and conveniently
  • Contact Member Relations through the Secure Message Center

Not yet an Online Banking user?

To enroll in Online Banking, you will need your member number, your date of birth, and a temporary password. To obtain your temporary password, please send a signed, written request with a copy of a current picture ID to memberservices@bfsfcu.org. For additional assistance, please call (202) 212-6400.

Frequently Asked Questions

  • How can I view more transaction history for my account?

    When you first select your account, you can view the most recent 30 days of activity. To view transactions older than 30 days, click on the “Change View” link next your account number at the top of the screen. Here you can enter in the previous 90-day period in the “From” and To” date fields. You can view up to two years of history by selecting each 90-day period in sequential order. You may also view your statements for transactions older than 90 days up to three years.

  • Why do eTransfer and Popmoney require me to have an SSN or ITIN and a U.S.-based phone number on file with the Credit Union to use these services?

    This information will be used to verify your identity when using these services going forward.  A U.S.-based phone number is required so that we may contact you to verify your transaction as needed. If you have supplied the Credit Union with this information to update your record, you will be able to use these services.  If you do not have an SSN (or ITIN) and a U.S.-based phone number, our BillPayer and/or eWires services are available to use to transfer funds.

  • What is the best way to contact BFSFCU within Online Banking?

    There are two ways you can correspond with us securely from within Online Banking. You may either click on the Messages link the top of the screen or select the message center in Self Service (also located at the top of the screen). Once inside the Message Center, you will see the link “Send us a message” in blue text just above your Message Inbox. Select that link to send your message and we will respond to you through the message center.

  • What methods are available for transferring money to or from my account?

    All of our transfer methods are available under the “Transfers” tab in the “Transfer Center”. 

    • Internal transfer between your Credit Union accounts or to another member
    • External transfer with eTransfer between your Credit Union accounts and accounts at other U.S. financial institutions
    • Person-to-person payments with Popmoney
    • Wire transfers with eWires inside and outside the U.S.
  • How can I set alerts to know when my payroll is deposited or if my balance falls below a certain threshold?

    Select the Alerts tab and then “Schedule Alerts” to set up transaction, balance, and budget alerts as well as an alert when you receive a secure message from us.   Select “Manage Your Contact Points” to add or edit your email addresses for notification.  To edit or delete an existing alert, select “Manage Alerts”.

  • Where can I update my personal information?

    Select Self Service on the top right of your screen and update your personal information, such as:

    •  Address, phone, and email information.
    • Security questions
    • Debit card PIN
  • What types of service requests can be completed within Online Banking?

    In Self Service, you can report your travel plans, request check or statement copies, open additional accounts, order checks, request a stop payment, enroll in eStatements, and enroll in SafetyLink – just to name a few.

  • Why do I need to register my credit card to view it in Online Banking?

    You will only need to register your credit card the first time you log in to Online Banking.  You will simply enter in the information from your card in the fields when prompted.  You will need to accept the terms and conditions and will be authenticated using the last 4 digits of your SSN and the zip code for the primary cardholder.  If you don’t have a SSN on file, simply enter four 9s.  For non-U.S. addresses, enter all zeros for the zip code when prompted. 

  • What does it mean when I am prompted to “Add a Card” when I select my credit card to view my transactions?

    If you have more than one credit card account, you will be prompted to add the secondary card when you first select it.  Simply enter in the requested information and select “Submit”.  This card will now be viewable along with your primary credit card.

  • How do I make a credit card payment within Online Banking?

    There are several options for making credit card payments in Online Banking.  For a one-time payment, you can continue to use the transfer functionality available from the top menu and simply make an internal transfer from your chosen account to your credit card.  If you wish to set up a recurring payment or make changes to an existing auto payment, click on your credit card to be taken to the credit card portal and choose Payments from the top menu.  Click on Make a Payment to then set up a new recurring payment or alter an existing auto payment.  Please note that if you wish to change the account that the payment is coming from, you will need to cancel the existing auto payment and establish a new one.

  • When will my credit card payment be posted?

    Payments initiated before 6:00 PM EST will be applied to your credit card account the same business day. Payments initiated after 6:00 PM EST will be applied to your card the following business day.  If you initiate a payment to be made over a weekend or on a financial institution holiday, the payment will be applied to your credit card account on the second business day following your payment request.  Please note that it may up to two business days for your payment to be reflected in your account balances.

  • Can I make multiple payments to my credit card?

    Only one payment can be applied to your account within a 24 hour period.  Although multiple payments can be scheduled, the last payment made will override all other payments made during a 24 hour period.

  • What is the deadline to make a credit card payment by the due date?

    Payments must be received no later than 6:00 PM EST on the due date.

  • How do I enroll in eStatements for my credit card account?

    Once you select your card account and are directed to the new window, select the “Statements & Activity” tab and then select “Go Paperless”.  Select your card account, accept the terms and conditions and select “Submit”.   Your email address should appear in the confirmation window.  Select the “Edit” link if it is not appearing or if it is incorrect and select “Update Email”.  Select “Confirm” to complete enrollment.  If at any time you wish to unenroll in eStatements for your credit card, you may do so through the same portal.

  • I am unable to update my credit card account address and phone number or order a PIN online. What do I do?

    If, in the last 60 days, we have received an address update from you or issued you a new card or PIN, you will be unable to complete these updates online and will need to contact us by secure message in Online Banking or by phone at 202-212-6400.