Inaugural Closing: BFSFCU branches and offices will be closed (with phone and correspondence service available) on Thursday, January 19th due to Inauguration activities. BFSFCU will be closed on Friday, January 20th for Inauguration Day.

Contact Us

Mailing Address

Bank-Fund Staff Federal Credit Union
1725 I Street NW, Suite 150 
Washington, DC 20006-2406

Telephone

Please note that our 24x7 member service by phone is provided in partnership with a third party vendor. Their representatives may not be able to resolve all requests; however, please be assured that all unresolved inquiries are forwarded to the Credit Union for resolution during normal business hours.

  • Member Relations: (202) 212-6400 or (800) 923-7328 (toll-free from U.S., Canada & Mexico)
  • Lending Services: (202) 212-6450

Facsimile

  • Member Relations: (202) 683-2380
  • Mortgage Loans: (202) 683-2398
  • Consumer & Equity Loans: (202) 683-2399

ABA/Routing Number

2540-7417-0

Mortgage Error Resolution and Information Request Address

Bank-Fund Staff Federal Credit Union
Attn: Mortgage Servicing
1725 I Street, NW, Suite 450
Washington DC 20006

24x7 Lending

  • Apply for a Consumer Loan: (202) 212-6470
  • Apply U.S. Toll-Free: (877) 809-6549

Audio Response System

  • Local Access: (202) 212-6420
  • U.S. Toll-Free: (800) 799-1555

ATM/Debit Cards

  • Apply for a Card: (202) 212-6400
  • Report Lost/Stolen Card (in the U.S.): (888) 241-2510
  • Report Lost/Stolen Card (collect calls outside the U.S.): (909) 941-1398
  • Cards Blocked due to Suspicion of Fraud: (888) 241-2440

Credit Cards

  • Apply for a Card: (202) 212-6470
  • Report Lost/Stolen Card (in the U.S.): (800) 449-7728
  • Report Lost/Stolen Card (outside the U.S.): View International Toll Free Numbers
  • Cards Blocked due to Suspicion of Fraud (in the U.S.): (888) 918-7313
  • Cards Blocked due to Suspicion of Fraud (outside the U.S.): (727) 299-2449
  • Credit Card Services (24 hours): (866) 820-5833

Foreign Exchange Services

Foreign Exchange Office (202) 212-6440

Member Rewards

Customer Service (9:00AM - 8:00PM, EST): (877) 203-9460

Nationwide Mortgage Lending

Nationwide Mortgage Center: (202) 212-6450

Online Billpayer

Customer Support (24 hours): (844) 596-1165

Interested in Sharing Feedback with the Credit Union’s Management Team?

Please contact us through the links below: