Contact Us

Mailing Address

Bank-Fund Staff Federal Credit Union
1725 I Street NW, Suite 150 
Washington, DC 20006-2406

Telephone

(202) 212-6400 or (800) 923-7328 (toll-free from U.S. & Canada)

Please note that our 24x7 member service by phone is provided in partnership with a third party vendor. Their representatives may not be able to resolve all requests; however, please be assured that all unresolved inquiries are forwarded to the Credit Union for resolution during normal business hours.

Facsimile

  • Member Relations: (202) 683-2380
  • Mortgage Loans: (202) 683-2398
  • Consumer & Equity Loans: (202) 683-2399

Audio Response System

  • Local Access: (202) 212-6420
  • U.S. Toll-Free: (800) 799-1555

ATM/Debit Cards

  • Report Lost/Stolen Card (in the U.S.): (888) 241-2510
  • Report Lost/Stolen Card (collect calls outside the U.S.): (909) 941-1398
  • Cards Blocked due to Suspicion of Fraud: (888) 241-2440

Credit Cards

  • Report Lost/Stolen Card (in the U.S.): (800) 449-7728
  • Report Lost/Stolen Card (outside the U.S.): View International Toll Free Numbers
  • Cards Blocked due to Suspicion of Fraud (in the U.S.): (888) 918-7313
  • Cards Blocked due to Suspicion of Fraud (outside the U.S.): (727) 299-2449
  • Credit Card Services (24 hours): (866) 820-5833

Other Services

  • Foreign Exchange Office (202) 212-6440
  • Member Rewards Customer Service (9:00AM - 8:00PM, EST): (877) 203-9460
  • Online BillPayer Customer Support (24 hours): (844) 596-1165

ABA/Routing Number

2540-7417-0

Swift Code

SFRUUS33

Mortgage Error Resolution and Information Request Address

Bank-Fund Staff Federal Credit Union
Attn: Mortgage Servicing
1725 I Street, NW, Suite 450
Washington DC 20006

Interested in Sharing Feedback with the Credit Union’s Management Team?

Please contact us through the links below: