COVID-19 (coronavirus) Update as of April 7, 2020

Our 1725 I Street NW location remains open to assist members with lending needs and pressing account transactions from 9:00 a.m. to 1:00 p.m. (appointments are highly recommended). Due to limited access at sponsor group facilities and to protect our members and staff, the Credit Union branches at MC, IMF, and IFC are temporarily closed.

We encourage the use of Digital Banking, Telephone Banking, and the Call Center which have full access and functionality to support members.

For more information, visit our dedicated COVID-19 Resource Center here.

Contact Us

Please note that, due to COVID-19, high call volumes during this time can impact telephone wait times.

 

Telephone

To reach us by telephone, 24x7, please call (202) 212-6400 or (800) 923-7328 (toll-free from U.S. & Canada).

If you are calling from outside the U.S., you may be able to use an international toll-free number.

Members Who Utilize A Telecommunications Device

You may contact us with the assistance of a Communication Assistant.  Dial 711 and provide our telephone number.

Foreign Exchange, Member Rewards, and BillPayer

  • Foreign Exchange Office: (202) 212-6440
  • Member Rewards Customer Service (9:00AM - 8:00PM, EST): (877) 203-9460
  • BillPayer Customer Support (24 hours): (844) 596-1165

Need to send us a message about your accounts?

Please log in to Digital Banking and use our Secure Messaging System in order to best protect your account information.

Interested in Sharing Feedback with the Credit Union’s Management Team?

Please contact us through the links below: