In light of recent events and street closures in our Nation’s Capital, our Express Branch, IFC, and IMF Branches will remain temporarily closed through Wednesday, January 20, 2021. Over the phone appointments are available and can be scheduled here.

For the latest information about our operations and measures we are taking, please visit our COVID-19 Response page.

Contact Us

Please note that, due to COVID-19, high call and message volumes can impact response wait times.

Message Us

Send a secure email message by logging into Digital Banking to best protect your account information.

Call Us

To reach us by telephone, 24x7, please call (202) 212-6400 or (800) 923-7328 ( Toll-free from U.S. & Canada).


International Calls

If you are calling from outside the U.S., you may be able to use an international toll-free number. View International Toll Free Numbers.


Questions about a BFSFCU Mortgage Loan or payment information. Learn more here.

Credit Cards

Apply or access information about our credit cards. Learn more here.

Report Lost/Stolen Card

Report a lost/stolen debit or credit card. Learn more here.

ATMs and Shared Branches

Find your closest ATM or Branch. Locations and hours.

E-Mail Us

Send us a General Inquiry or contact our Executive Office

Rewards and Billpayer

Member Rewards (9:00AM - 8:00PM, EST): (877) 203-9460
BillPayer Support (24 hours): (844) 596-1165

Mailing Address


Bank-Fund Staff Federal Credit Union
1725 I Street NW Suite 150
Washington, DC 20006-2406

Mortgage Error Resolution and Information Request Address

Bank-Fund Staff Federal Credit Union
Attn: Mortgage Servicing
1725 I Street, NW, Suite 450
Washington DC 20006

Routing Number and Swift Code

ABA/Routing Number:


Swift Code: SFRUUS33