COVID-19 Response - Update as of October 27, 2020

Our IMF HQ2 Branch at 1900 Pennsylvania Avenue in Washington D.C. is now open from 9:00 AM to 4:00 PM, Mon - Fri.

The Express Branch, ATM and Lending Center at 1725 I Street are also open to serve you in person from 8:30 AM to 4:00 PM, Mon - Fri.

For the latest information about our operations and measures we are taking, please visit our COVID-19 Response page.

Contact Us

Contact Us

Please note that, due to COVID-19, high call and message volumes can impact response wait times.

Message Us

Send a secure email message by logging into Digital Banking to best protect your account information.

Call Us

To reach us by telephone, 24x7, please call (202) 212-6400 or (800) 923-7328 ( Toll-free from U.S. & Canada).


International Calls

If you are calling from outside the U.S., you may be able to use an international toll-free number. View International Toll Free Numbers.


Questions about a BFSFCU Mortgage Loan or payment information. Learn more here.

Credit Cards

Apply or access information about our credit cards. Learn more here.

Report Lost/Stolen Card

Report a lost/stolen debit or credit card. Learn more here.

Find Us

Find your closest ATM or Branch. Locations and hours.

E-Mail Us

Send us a General Inquiry or contact our Executive Office

Rewards and Billpayer

Member Rewards (9:00AM - 8:00PM, EST): (877) 203-9460
BillPayer Support (24 hours): (844) 596-1165

Mailing Address


Bank-Fund Staff Federal Credit Union
1725 I Street NW Suite 150
Washington, DC 20006-2406

Mortgage Error Resolution and Information Request Address

Bank-Fund Staff Federal Credit Union
Attn: Mortgage Servicing
1725 I Street, NW, Suite 450
Washington DC 20006

Routing Number and Swift Code

ABA/Routing Number:


Swift Code: SFRUUS33