Skip to main content

Contact Us

We're here to help!


Message Us

Send a secure email message by logging into Digital Banking to best protect your account information.

Call Us

To reach us by telephone, 24x7, please call 202-212-6400
or 1- 800-923-7328

(Toll-free from U.S. & Canada).

International Calls

If you are calling from outside the U.S., you may be able to use an international toll-free number. View International Toll Free Numbers.

Credit Cards

Apply or access information about our credit cards.

My Card Rewards

Learn more about My Card Rewards and view contact information

Report Lost/Stolen Card

Report a lost/stolen debit or card.


Have feedback for BFSFCU? Please use our secure form to provide compliments or complaints.

Schedule an Appointment

Schedule an appointment at a branch or sign up for the waitlist.


Contact us regarding questions about a BFSFCU Mortgage Loan or payment information.

ATM and Branch Locations

Find your closest ATM or Branch. Locations and hours.

National Shared Branches

Find your nearest Service Center location.


BillPayer Support (24 hours):

Mailing Address

Bank-Fund Staff Federal
Credit Union
1725 I Street NW Suite 150
Washington, DC 20006-2406

Routing Number and Swift Code

ABA/Routing Number:


Swift Code: SFRUUS33

Mortgage Error Resolution and Information Request Address

Bank-Fund Staff Federal
Credit Union
Attn: Mortgage Servicing
1725 I Street, NW, Suite 450
Washington DC 20006