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Contact Us

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Message Us

Send a secure email message by logging into Digital Banking to best protect your account information.

 

 The credit union does not respond to inquiries or requests received via an "unsecure" email channel.

Call Us

To reach us by telephone, 24x7, please call 202-212-6400
or 1- 800-923-7328

(Toll-free from U.S. & Canada).

To FAX BankFund, please
use 571-336-8711.

International Calls

If you are calling from outside the U.S., you may be able to use an international toll-free number. View International Toll Free Numbers.

Credit Cards

Apply or access information about our credit cards.

My Card Rewards

Learn more about My Card Rewards and view contact information. 

Report Lost/Stolen Card

Report a lost/stolen debit or card.

Billpayer

BillPayer Support (24 hours):
844-596-1165

Schedule an Appointment

Schedule an appointment at a branch or sign up for the waitlist.

Mortgages

Schedule an appointment regarding questions about a BankFund Mortgage Loan or payment info.

ATM and Branch Locations

Find your closest ATM or Branch. Locations and hours.

National Shared Branches

Find your nearest
Service Center location.

Mailing Address

Bank-Fund Staff Federal
Credit Union
1725 I Street NW Suite 150
Washington, DC 20006-2406

Routing Number and Swift Code

ABA/Routing Number:

254074170

Swift Code: SFRUUS33

Mortgage Error Resolution and Information Request Address

Bank-Fund Staff Federal
Credit Union
Attn: Mortgage Servicing
1725 I Street, NW, Suite 450
Washington DC 20006