COVID-19 Response - Update as of July 10, 2020

Our Express Branch and Lending Center at 1725 I Street are open to serve you in person from 9:00 AM to 2:00 PM, Monday through Friday.

Appointments are required and can be scheduled online. All other branch lobbies remain temporarily closed until further notice.

For the latest information about our operations and measures we are taking, please visit our COVID-19 Response page.

Frequently Asked Questions

Digital Banking has arrived and we hope that you will find it to be highly convenient and easy to use!

We appreciate your patience during this transition and, as always, thank you for being an active and loyal member.


Conversion Questions

  • Q: When will digital banking be available?

    A:  Our Digital Banking transition began on the evening of Friday, November 8, 2019 at 6:00 pm EST and went live at 6:00 am EST on Sunday, November 10, 2019.

  • Q: Why cant I download/update to the new Digital Banking App?

    A:  If you are experiencing problems updating the BFSFCU Mobile® app, be sure to first delete any previously installed versions on your device. Then, download the latest version and begin enjoying your new Digital Banking experience. 

    You will also need a compatible mobile device with a recent version of the operating system for Apple iPhone and Android devices. Note that for information security reasons, older devices that are unable to support recent operating system versions are periodically removed from the list of supported devices. Please click the link below to view the list of currently supported mobile devices.

    Digital Banking App Supported Devices List

  • Q: When I try to log in, why do I keep coming back to the homepage?

    A: Please double check to make sure your User ID and password are correct. If you continue to experience issues logging in please contact us at 202-212-6400.

  • Q: Why has BFSFCU changed to a new Digital Banking system?

    A: Digital Banking will allow our members to access the same e-services across all devices. Just about everything you can currently do on the desktop is now available on the mobile app or tablet. Digital Banking also offers enhanced functionality such as new alerts, improved budgeting tools, and a more user-friendly member experience.

  • Q: Do I have to re-enroll to digital banking if I am already a user?

    A: No, If you are an existing user you'll  just need use your existing credentials to log in and follow the subsequent steps to access digital banking. As part of the security enhancements with this upgrade, you will have to reset your password and your security questions the first time you log in and follow the subsequent steps as directed.

    Learn about your first login experience

  • Q: Is there a specific timeframe in which I have to log in for the first time?

    A: You have up to 60 days to log in to Digital Banking using your existing credentials. After those 60 days have passed, you will have to visit a branch or call us at 202-212-6400 for assistance with enrollment.

  • Q: Has my User Name and Password Changed?

    A: As long as you access Digital Banking within the first 60 days, your User Name and Password as previously established from Online Banking won’t change, however you will be asked to create a new password.  After those 60 days have passed, you will have to visit a branch or call us at 202-212-6400 for assistance with enrollment.

  • Q: Will my alerts still work?

    A: Alerts from Online Banking have not been transferred to Digital Banking.  You will have to reset your balance, transaction, and other account alerts and notifications. You'll see that we now offer many more options and alerts! Debit and Credit Card alerts,  are available from our BFSFCU Cards App.

    Learn more about alerts

  • Q: What if I am not currently a Digital Banking user?

    A: Call us at 202-212-6400 to obtain your unique PIN needed for enrollment. Go to and click enroll underneath the login fields begin your enrollment.

  • Q: How can I submit travel plans?

    A: You can now submit your travel plans in real time for both your Debit and Credit cards through our BFSFCU Cards App, available from the App Store and Google Play. This app functions independently from Digital Banking. 


Account Services


Transfers & Payments


Other Questions

  • Q: Why does my screen look different on an iPHONE 5?

    A: While our new digital banking platform is optimized for all of your devices. There are a few device specific issues that may be affecting older versions of iphones or Android. We are aware of the technical issue and our vendor hopes to have the issue corrected for future releases on iOS and Android OS editions.

  • Q: Why am I having issues scrolling on an Samsung tablet?

    A: While Digital Banking is optimized for all of your devices. There are a few device specific issues that may be affecting Samsung tablet devices. We are aware of the technical issue and our vendor hopes to have the issue corrected for future releases on Android OS tablet editions.

  • Q: Will I be able to set up my alerts in the new app?

    A: Yes, a significant benefit of Digital Banking is that everything will be unified in one system. You are now able to manage alerts from the desktop or from your mobile phone or tablet device.  

  • Q: What else will I be able to do through the app?

    A: With Digital Banking you will be able to use the app to take advantage of all the services currently available through the desktop.  You can:

    • Schedule a transfer, whether it is within your BFSFCU accounts, to another member, or to another financial institution
    • View a check image or your monthly account statement
    • Send an eWire
    • Set up a new biller in BillPayer
    • Send money to a friend using Zelle……and much more!

  • Q: Will I have to upgrade my mobile app on November 8th?

    A: Yes, you will and you will like what you see! The new mobile app upgrade will be available for download on November 8 or 9, 2019 from either the Apple App Store or Google Play. If you already have our app installed with automatic updates, no action is needed to update your current app.

  • Q: Can I enroll for the first time from the app?

    A: Yes! You can enroll on any device. However, you will need to obtain a unique PIN from Member Services by calling 202-212-6400 first.

Latest Updates

New Accounts Within
Digital Banking.
Email sent 11/13/2019

Countdown to Digital Banking.
Email sent 11/04/2019

An update about secure messages.
Email sent 11/01/2019

Enhance your account security with alerts.
Email sent 10/28/2019

Introducing Zelle.®
Email sent 10/18/2019

Review your account nicknames.
Email sent 10/17/2019

Get ready for Digital Banking.
Email sent 10/16/2019

All Devices. One Experience.
Email sent 10/01/2019


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