Frequently Asked Questions
Digital Banking has arrived and we hope that you will find it to be highly convenient and easy to use!
We appreciate your patience during this transition and, as always, thank you for being an active and loyal member.
A: Our Digital Banking transition began on the evening of Friday, November 8, 2019 at 6:00 pm EST and went live at 6:00 am EST on Sunday, November 10, 2019.
A: If you are experiencing problems updating the BFSFCU Mobile® app, be sure to first delete any previously installed versions on your device. Then, download the latest version and begin enjoying your new Digital Banking experience.
You will also need a compatible mobile device with a recent version of the operating system for Apple iPhone and Android devices. Note that for information security reasons, older devices that are unable to support recent operating system versions are periodically removed from the list of supported devices. Please click the link below to view the list of currently supported mobile devices.
A: Please double check to make sure your User ID and password are correct. If you continue to experience issues logging in please contact us at 202-212-6400.
A: Digital Banking will allow our members to access the same e-services across all devices. Just about everything you can currently do on the desktop is now available on the mobile app or tablet. Digital Banking also offers enhanced functionality such as new alerts, improved budgeting tools, and a more user-friendly member experience.
A: No, If you are an existing user you'll just need use your existing credentials to log in and follow the subsequent steps to access digital banking. As part of the security enhancements with this upgrade, you will have to reset your password and your security questions the first time you log in and follow the subsequent steps as directed.
A: You have up to 60 days to log in to Digital Banking using your existing credentials. After those 60 days have passed, you will have to visit a branch or call us at 202-212-6400 for assistance with enrollment.
A: As long as you access Digital Banking within the first 60 days, your User Name and Password as previously established from Online Banking won’t change, however you will be asked to create a new password. After those 60 days have passed, you will have to visit a branch or call us at 202-212-6400 for assistance with enrollment.
A: Alerts from Online Banking have not been transferred to Digital Banking. You will have to reset your balance, transaction, and other account alerts and notifications. You'll see that we now offer many more options and alerts! Debit and Credit Card alerts, are available from our BFSFCU Cards App.
A: Call us at 202-212-6400 to obtain your unique PIN needed for enrollment. Go to BFSFCU.org and click enroll underneath the login fields begin your enrollment.
A: Yes, once you complete the login process for the first time you will need to log in to your third-party application and set up your accounts again with your new credentials.
A: One of the advantages of our new Digital Banking system is the ability for you to view any account you have the authority to see and perform transactions. It’s one of the many new features of our Digital Banking to help you manage your accounts more seamlessly.
A: Mobile check ordering is not available at this time. However, it is in our roadmap for future updates. To order checks from Digital Banking please log in through your browser.
A: Yes, and now there are also new alert options for more transaction types such as:
A: No, this will not be necessary.
A: Yes, you will.
A: Yes, to order checks from Digital Banking please log in through your browser.
A: Yes, you will. And if you haven’t already done so, you may wish to download our BFSFCU Cards App for additional features such as debit and credit card management and controls, to set real time travel plans, and customizable alerts.
A: You will have access to view 18 months of share account transaction and 24 months of loan account history.
A: In Digital Banking the new spending tool is called a Budgeting tool. In the new Budgeting tool, you will need to set up your accounts again.
A: Yes, you will have access to your member rewards through the profile menu in both desktop and mobile.
A: The account nicknames you had established within Online Banking will have been carried over to Digital Banking and will also be shown on your monthly account statements.
A: Digital Banking does not support this feature.
A: Yes, your scheduled account to account and loan payments will have proceeded as usual.
A: All future scheduled member to member transfers need to be re-established from the Transfers & Payments menu.
A: Yes, your bill pay history and biller information have been maintained and are available in Digital Banking.
A: Yes, your eWire history and beneficiary information have been maintained and are available in Digital Banking.
A: While our new digital banking platform is optimized for all of your devices. There are a few device specific issues that may be affecting older versions of iphones or Android. We are aware of the technical issue and our vendor hopes to have the issue corrected for future releases on iOS and Android OS editions.
A: While Digital Banking is optimized for all of your devices. There are a few device specific issues that may be affecting Samsung tablet devices. We are aware of the technical issue and our vendor hopes to have the issue corrected for future releases on Android OS tablet editions.
A: Yes, a significant benefit of Digital Banking is that everything will be unified in one system. You are now able to manage alerts from the desktop or from your mobile phone or tablet device.
A: With Digital Banking you will be able to use the app to take advantage of all the services currently available through the desktop. You can:
A: Yes, you will and you will like what you see! The new mobile app upgrade will be available for download on November 8 or 9, 2019 from either the Apple App Store or Google Play. If you already have our app installed with automatic updates, no action is needed to update your current app.
A: Yes! You can enroll on any device. However, you will need to obtain a unique PIN from Member Services by calling 202-212-6400 first.
Countdown to Digital Banking.
Email sent 11/04/2019
An update about secure messages.
Email sent 11/01/2019
Enhance your account security with alerts.
Email sent 10/28/2019
Email sent 10/18/2019
Review your account nicknames.
Email sent 10/17/2019
Get ready for Digital Banking.
Email sent 10/16/2019
All Devices. One Experience.
Email sent 10/01/2019