COVID-19 Response - Update as of October 27, 2020

Our IMF HQ2 Branch at 1900 Pennsylvania Avenue in Washington D.C. is now open from 9:00 AM to 4:00 PM, Mon - Fri.

The Express Branch, ATM and Lending Center at 1725 I Street are also open to serve you in person from 8:30 AM to 4:00 PM, Mon - Fri.

For the latest information about our operations and measures we are taking, please visit our COVID-19 Response page.

Zelle

 
This is how money moves.®
 
Zelle® is a fast, safe and easy way to send money in minutes1 to friends, family and others you trust, right from Digital Banking. Zelle makes it easy to send money to, or receive money from, people you trust – no matter where they bank2.
 

Send money the way it was meant to be sent.
 
 

FAST

Send money directly from your bank account to theirs - typically in minutes.1

SAFE

Send money or receive money right from your Bank-Fund Staff FCU app.

EASY

Send money with just a few taps using just an email address or U.S. mobile phone number.

 
 



Find Zelle inside of DIGITAL BANKING.
 
When you Log in, you'll go to your menu. Go to “Transfers & Payments”, select "Send Money with Zelle®". Then, enroll with your U.S. mobile number or email address to get started.
 



Send.
 
Select someone from your mobile device’s contacts (or
add a trusted recipient’s email address or U.S. mobile
phone number), add the amount you’d like to send and
an optional memo, review, then hit “Send.”
 


Request.
 
Send your friend a request and a way to pay you back directly with
Zelle. Just enter their U.S. mobile number or email address, the
amount they owe you, and hit send (if your friend isn’t enrolled
yet, you can only send a request using their email address). When
your friend responds, the money will appear in your BFSFCU account.
 



Split.
 
Zelle makes it easy to quickly split the  bill with a built-in calculator. Just tap the 'split' button, select the people in your group and enter the total amount you want to split. Zelle sends a request to everyone for their share (If your friend isn't enrolled yet, you can only send a request using their email address).
 

 
 
Send money in the moment.
 
 

 

WHEN YOU'RE BUYING MOM'S GIFT

Buy a gift for mom and get paid back fast without having to bug your siblings.

 

WHEN RENT IS DUE BUT YOUR ROOMMATE'S ON THE ROAD

Use Zelle to get rent without calling a house meeting.

 

WHEN IT'S TIME TO SETTLE-UP WITH THE SITTER

Move money from your account to theirs within minutes.1

 
 

  • Q: What is Zelle?

    A: Zelle is a fast, safe and easy way to send money directly between almost any bank account in the U.S.,
    typically within minutes1. With just an email address or U.S. mobile phone number, you can send money
    to people you trust, regardless of where they bank2.

    1 Transactions typically occur in minutes when the recipient's email address or U.S mobile number is already enrolled with Zelle.
    2 Must have a bank account in the U.S. to use Zelle

  • Q: Who can I send money to with Zelle?

    A: You can send money to friends, family and others you trust2. Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

    1 Transactions typically occur in minutes when the recipient's email address or U.S mobile number is already enrolled with Zelle.
    2 Must have a bank account in the U.S. to use Zelle

  • Q: How do I use Zelle?

    A:You can send, request, or receive money with Zelle. To get started, log in to Digital Banking and select “Send Money with Zelle®" from the Transfers & Payments menu. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle.

    To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d
    like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.

    To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request3".

    To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

    1 Transactions typically occur in minutes when the recipient's email address or U.S mobile number is already enrolled with Zelle.
    3 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

  • Q: Someone sent me money with Zelle?

    A: If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.

    If you have not yet enrolled with Zelle, follow these steps:

    1. Click on the link provided in the payment notification you received via email or text message.
    2. Select BFSFCU.
    3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.

    1 Transactions typically occur in minutes when the recipient's email address or U.S mobile number is already enrolled with Zelle

  • Q: What types of payments can I make with Zelle?

    A: Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2

    Since money is sent directly from your bank account to another person’s bank account within minutes1, Zelle should only be used to send money to friends, family and others you trust.

    Zelle should not be used for the purchase of goods. Neither Zelle nor BFSFCU Digital Banking offers a protection program if you do not receive what you paid for or the item you receive is not as described or as you expected.

    1 Transactions typically occur in minutes when the recipient's email address or U.S mobile number is already enrolled with Zelle.
    2 Must have a bank account in the U.S. to use Zelle

  • Q: Are there any fees to send money using Zelle?

    A: BFSFCU does not charge any fees to use Zelle4.

    4 Mobile carrier fees may apply.

  • Q: How do I get started?

    A: It’s easy — Zelle is already available within Digital Banking! Check our app or sign-in online and follow a few simple steps to enroll with Zelle today.

  • Q: What if I want to send money to someone whose bank doesn't offer Zelle?

    A: You can find a full list of participating banks and credit unions live with Zelle here.

    If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

    To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

  • Q: How does Zelle work?

    A: When you enroll with Zelle through Digital Banking, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with BFSFCU). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies BFSFCU of the incoming payment. BFSFCU then directs the payment into your bank account, all while keeping your sensitive account details private.

  • Q: Can I use Zelle internationally?

    A: In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

  • Q: Can I cancel a payment?

    A: You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

    If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. 

    If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at
    (202)-212-6400 so we can help you.

  • Q: How long does it take to receive money with Zelle?

    A: Money sent with Zelle is typically available to an enrolled recipient within minutes1.

    If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes1.

    If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

    If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

    Still having trouble? Please give Member Relations a call toll-free at (202)-212-6400 or get in touch by sending us a Secure Message within Digital Banking.

    1 Transactions typically occur in minutes when the recipient's email address or U.S mobile number is already enrolled with Zelle.

  • Q: Will the person I send money to be notified?

    A: Yes! They will receive a notification via email or text message.

  • Q: Is my information secure?

    A: Keeping your money and information safe is a top priority for BFSFCU. When you use Zelle through Digital Banking, your information is protected with the same technology we use to keep your bank account safe.

  • Q: I'm unsure about using Zelle to pay someone I don't know. What should I do?

    A: If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.

    Zelle should not be used for the purchase of goods. Neither Zelle nor BFSFCU Digital Banking offers a protection program if you do not receive what you paid for or the item you receive is not as described or as you expected.

  • Q: What if I get an error message when I try to enroll an email address or U.S. mobile number?

    A: Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our Member Relations team toll-free at (202)-212-6400 for assistance in enrollment.

 

Main Resource Page Digital Banking Q&As

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
 
 
How-To Videos.
 
 
 

INTRODUCING ZELLE!
Get your money on the move today with Zelle!

 
 
 
 

REQUEST MONEY
You can now request money using Zelle within Digital Banking!

 
 

SEND MONEY
You can now send money to other people with Zelle within Digital Banking!

 
 

SPLIT MONEY
You can now use Zelle within Digital Banking to split expenses!