Security and Fraud
Prevention Center

We continuously monitor your accounts in search of suspicious activity. If our systems identify something that doesn’t seem right, we can inform you via text, email or phone call. We also give you the ability to set up custom alerts on ALL of your BankFund account features and products for added peace of mind.

When you log in to Digital Banking and our BankFund mobile app, your sensitive information is converted into a coded format to ensure that it’s protected and only accessible by authorized people. 

From two-factor authentication and biometric logins to regular enhancements to our systems and protocols, we are continuously evaluating our systems and implementing updates to proactively address threats before they can affect you.  

By measuring more than 100 different characteristics of your voice, our system creates a “voiceprint” unique to you. Once your voiceprint is on file, your identity can be securely verified each time you call us. It’s fast, easy, and a reliable way to confirm your identity. 

Our advanced systems give us the ability to identify suspicious credit card activity in real time. And we’ve developed tools so you can monitor your cards, too. With the BFSFCU Cards App, you can set up alerts, lock and unlock your cards, and more! Scammers will attempt to access to your cards in numerous ways, so we’re always on the lookout for unusual activity. 

Automatic alerts make it easy to keep an eye on changes to your accounts. You can receive a push notification, text or email whenever a specific type of activity occurs, including:

• Balance changes
• Transactions
• Withdrawal confirmations
• Loan payments

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1. Log in to Digital Banking or our mobile app
2. Select your name from the drop-down menu (top right corner)
3. Under “Settings” click or tap on “Manage Alerts”
4. Select ‘Manage Recipients’ to decide how alert notifications are to be received – via text or email

Unlike paper statements that arrive in the mail and can easily be delivered to the wrong address, lost or stolen, eStatements are encrypted and password protected to keep your sensitive information safer. Plus, you don’t have to make room to file them away – or dispose of them properly.

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1. Log in to Digital Banking or our mobile app
2. Select the “Self Service” menu
3. Click or tap on the eStatement Enrollment link

 

If your password provides one way to authenticate your identity, “two-factor” authentication adds an additional level of security by requiring that you enter a unique code delivered via text or email after you start the login process.

A strong password is an important “first line of defense” against unauthorized access to your accounts. Choose your passwords wisely – and don’t forget to change them regularly.

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• Use at least 12 characters with a mixture of upper- and lower-case letters, numbers and special characters (#, $, ^, &,!,?, {, >, etc.)
• Avoid passwords based on personal information such as birthdays, home addresses, and pet’s names
• Consider using a “passphrase” based on words so that your password is more memorable while still strong. For example, start with the sentence "My children John and Mary are 12 and 16 years old." Then use the first letters of the words, characters and the numbers to create the password: McJ&Ma12&16yo
• Don’t reuse passwords you’ve used on other accounts
• Change your passwords regularly
  
  

 

Most people are handling more of their everyday finances online these days – so it’s more important than ever to take steps to reduce the risk of identity theft and fraud.

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• Do not access your personal or financial information when using public Wi-Fi as it is not secure
• Only log into secure sites with URLs that start with https:// or have a padlock symbol
• Don’t stay permanently signed into accounts
• Change your device’s setting so it does not automatically connect to nearby Wi-Fi
• Use your mobile data instead of Wi-Fi because it is usually encrypted

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• Encrypt your network to scramble the information being shared
• Change your router’s preset passwords to something unique and secure
• Protect each device that is connected to your router
• Regularly update your security software, operating system, browsers and apps