Scammers continue to exploit commonly used communication channels to target
victims. They pose as trusted entities, individuals, or businesses to deceive unsuspecting
victims. These fraudsters impersonate government officials, pose as family members in danger,
and even pretend to be bank or credit union employees.
These text messages are often crafted to manipulate the recipient
into taking a specific action, such as confirming a transaction or clicking on a malicious
link. The goal is to engage the victim and convince them to follow fraudulent
If a phone call is answered, scammers will impersonate bank
personnel, claiming to be from the "fraud or security department." They will
appear as if they are there to help but, in truth, their intentions are to obtain access to
online banking accounts. They do this by seeking login details, such as usernames and
passwords, gathering personal identification data and account numbers, or persuading victims
to make payments to rectify an alleged "issue."