News

The service outage for international wire transfers through Travelex is expected to run into next week. Please refer to this article for more detailed information.

BFSFCU’s international wire service is temporarily unavailable due to a technical issue affecting Travelex’s system. A team of IT and cyber security experts is working diligently to restore the affected systems.

According to a preliminary investigation done by Travelex, there’s no sign of personal data being affected. The company doesn’t have an estimated time for resolution of the issue.

Until all systems are restored:

• Travelex is unable to process international wires.
• Travelex cash and banknote transactions are limited to $1,000.
• Over-the-counter transactions are being done manually at Travelex’s stores and BFSFCU’s branches.  

Travelex Foreign Exchange ATMs located at the IMF HQ1, IMF Branch and IFC Branch have not been impacted by the outage.

BFSFCU’s Domestic Wire Services remain available to members and have not been affected.

For questions regarding international wire transfers, contact us at 202.212.6400.

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Please note that the instructions for incoming wire transfers in Australian Dollars (AUD) have been updated.

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