BFSFCU Voice ID is a faster, easier and secure way to confirm your identity when you call Member Services.
We love to hear your voice when you call us for information or assistance. And now your voice – combined with our leading-edge technology – can make banking more convenient and secure.
BFSFCU Voice ID creates a “voiceprint” by measuring more than 100 different characteristics of your voice – everything from how you use your lips and diaphragm to pronunciation, accent and much more. Then, the system uses the voiceprint to automatically verify your identity when you call us, so you may no longer need to answer security questions when you call.
It’s free. It’s easy. And you can start today! Here’s how:
Step 1: Call Us
Call Member Services at 202-212-6400
Step 2: Verify Your Identity
Answer your security questions to verify your identity and prepare for your voiceprint.
Step 3: Talk to Us
We’ll have a short conversation with you, while the system works its magic in the background to capture your unique voice characteristics.
Step 4: Voiceprint Ready
The next time you call Member Services, in most cases BFSFCU Voice ID will quickly and automatically verify your identity.
Answers to frequently asked questions