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BFSFCU Voice ID is a fast, easy, and secure way to confirm your
identity when you call us.
BFSFCU Voice ID is a fast, easy, and a secure way to confirm your identity when you call
BFSFCU Voice ID creates a “voiceprint” by measuring more than 100 different characteristics of your voice —
everything from how you move your lips to pronunciation, accent, and much more.
Once your voiceprint is on file, our system will save you time by automatically verifying your identity
within the first 10-15 seconds of your call.
You can opt in or out of Voice ID at any time.
Step 1: Call Us
Call Member Services at 202-212-6400 or 1-800-923-7328.
Step 2: Verify Your Identity
Answer your security questions to verify your identity and prepare for your voiceprint.
Step 3: Talk to Us
We’ll have a short conversation with you, while the system works its magic in the background to
capture your unique voice characteristics.
Step 4: Enjoy Voiceprint!
The next time you call Member Services, BFSFCU Voice ID will quickly and automatically verify
Please note that in the case of higher-value transactions, a Member Services Representative may ask
additional verification questions to protect your privacy and security.