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Avoid falling for call, email, and text scams

Fraud Prevention Center


Fraudsters continue to target credit union members with calls, texts, and emails pretending to be BFSFCU and requesting sensitive personal information to gain access to member accounts.

Please be aware that BFSFCU will never call, email, or text you and ask for:

  • Your Digital Banking username or password
  • Security codes (Zelle® or SMS)
  • Your PIN for your debit or credit card
  • Full credit or debit card numbers

No matter how convincing the urgent request appears, please, 

  • DO NOT click on any links
  • DO NOT call any numbers provided
  • DO NOT enter any personal account information, including username, password, or security codes, into a website the email or text provides

If you have been contacted by someone claiming to be from BFSFCU and have provided your digital banking credentials, debit or credit card numbers, or have been asked to download an app, please contact us immediately to report the incident at 202-212-6400.