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Avoid falling for call, email, and text scams

Fraud Prevention Center



In phishing schemes, the fraudster will send an email falsely claiming to be from a legitimate company in hopes of luring consumers to a "spoofed" website.

The spoofed website is almost an exact copy of the legitimate website, created for the sole purpose of stealing personal or financial information. Consumers are typically asked to update sensitive personal information, such as names, account and credit card numbers, passwords, Social Security numbers, etc. If your sensitive information is entered onto their phony website, your information may be at risk. 
Hover above the URL to examine the website the site is directing to. Always think before providing personal information like your date of birth, social security number, account numbers, debit or credit card numbers, etc. When in doubt if you do not know who the email is from or what it is for, do not click the link. 

Fraudsters continue to target credit union members with calls, texts, and emails pretending to be BFSFCU and requesting sensitive personal information to gain access to member accounts.

Please be aware that BFSFCU will never call, email, or text you and ask for:

  • Your Digital Banking username or password
  • Security codes (Zelle® or SMS)
  • Your PIN for your debit or credit card
  • Full credit or debit card numbers

No matter how convincing the urgent request appears, please, 

  • DO NOT click on any links
  • DO NOT call any numbers provided
  • DO NOT enter any personal account information, including username, password, or security codes, into a website the email or text provides

If you have been contacted by someone claiming to be from BFSFCU and have provided your digital banking credentials, debit or credit card numbers, or have been asked to download an app, please contact us immediately to report the incident at 202-212-6400.