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Privacy Policy

BankFund is committed to protecting our members' Personal Information and privacy.

BankFund Privacy Policy

Thank you for choosing to be part of our community at Bank-Fund Staff Federal Credit Union (BankFund). We are committed to protecting your Personal Information and your right to privacy. This Privacy Policy is designed to help you understand how BankFund collects, uses, shares, and protects your Personal Information.  

In this Privacy Policy if we refer to:  

  • “Website,” we are referring to any website of ours that references or links to this policy 
  • “Services,” we are referring to our website, including Digital Banking, our apps, and other related services, including any sales, marketing, or events 

Please note that most financial Personal Information we collect is governed by a federal financial privacy law called the Gramm–Leach–Bliley Act (GLBA), and so this Privacy Policy may not cover all your interactions with us or the use of your financial Personal Information. For information regarding our treatment of financial Personal Information, please see our GLBA Privacy Notice. 

Personal Information Collected

When you access or use our Services, we collect Personal Information from you. The types of Personal Information we collect, use, and share depend on the product or service you have with us, and include:  

  • Personal Information you provide via forms, applications, or other online fields. This includes names, addresses, phone numbers, email addresses, usernames, and other online identifiers.  
  • Other Personal Information you provide to us via secure channels. This includes your personal identification, tax identification number, birth date, income, proof of employment or retirement status, and account balances. If you opt in, BankFund can collect voice characteristics to identify and authenticate you on phone calls to improve the member experience and provide increased fraud detection and prevention measures. This only occurs with your affirmative consent, and you can opt back out of this service at any time. For more information, please see the BankFund Voice ID page.  
  • Personal Information we collect automatically. When you visit our Website or use our apps, we collect information such as IP address, device ID, and analytics data. This information is used for validation, support, internal reporting, and fraud detection. The BankFund digital banking app also allows you to locate ATMs near you, but only if you expressly authorize the app to use your location.  
  • Personal Information collected from referring members. BankFund members may refer eligible people to become members of the credit union. If you are referred to us, we collect your basic contact information from the referring member.  
  • Information we collect from others. This includes your payment history, credit history, and verification of your eligibility for membership at BankFund.   

 

How We Use Personal Information

BankFund uses your Personal Information as necessary (a) in order to perform its obligations under the applicable membership agreements, disclosures, or other documents you agree to; (b) where legally required; (c) where necessary for the legitimate performance of our business interests provided there is no overriding impact on your interests or rights; and (d) for marketing purposes.  

Use of Data for Marketing

We may use your Personal Information to infer the products or services we think you want or need, or what may be of interest to you. We may contact you with marketing communications using the Personal Information you have provided to us if you have actively expressed your interest in a product or service, or if you have used a product or service of ours and have not opted out of receiving marketing, to the extent permitted by law. Where required by law, we will get your consent before we share your Personal Information with any company outside of BankFund for marketing purposes. 

Cookies

We use cookies, or small files stored on your device, and similar technology to improve your Website experience. For example, cookies store your preferences for when you visit our Website. We also use cookies to analyze how visitors use our Website and serve you relevant ads. 

When and How We Share Information with Others

We do not and will not sell your Personal Information. We do disclose your personal information to third-party service providers for our business and commercial purposes, as described above. When we disclose Personal Information to service providers, we enter into a contract that requires the service provider to keep that Personal Information confidential and not to use it for any purpose except performing the contract.  

We may also share your information with public and governmental authorities as required to meet legal and regulatory obligations or as necessary to investigate illegal conduct or misuse. 

We sometimes share the financial Personal Information we collect from and about you with third parties for joint marketing in accordance with our GLBA Privacy Notice.  

We otherwise only share your Personal Information with your consent, to provide you with services, to protect your rights, or to fulfill business obligations.  

Security

We have implemented reasonable technical and organizational security measures designed to protect the security of all Personal Information we process.  

How Long Do We Keep Your Personal Information?

We keep your Personal Information for as long as is necessary for the purposes of maintaining our relationship with you, fulfilling an agreement with you, complying with a legal or regulatory obligation, and internal administrative or security needs.  

Children’s Personal Information 

BankFund does not intentionally collect the Personal Information of children under the age of 13 without parental consent.  

 

Your Privacy Choices 

If you no longer wish to receive mail or email from BankFund related to new product or service offerings, promotions, or special offers, please complete this marketing opt-out form or click on the unsubscribe link in an email you have received. Please note that opting out of promotional mail and email will not stop mail or email related to your monthly account statements, tax forms or notices, notices regarding service disruptions, or other required notifications.  

If your web browser settings allow cookies, our Website will utilize them, as explained above. You may disable or remove cookies by accessing your web browser settings, but some features may not work properly if you do. You can also update your cookie preferences on our Website by clicking the button below.  

Additional Rights

Depending on the laws of your state or country, you may also have the right to request access to the Personal Information we have about you, change that information, or delete it in some circumstances, or opt out of certain kinds of sharing. 

If you reside in California, please click here for more information regarding our privacy practices and your rights.

 

Contact for More Information

For any questions or concerns regarding privacy practices in general, please feel free to contact the BankFund Privacy Office at [email protected]. 

 

Date Last Updated: April 2026