NEWDigital Banking
Questions and Answers

All members will need to enroll in the new Digital Banking. You will need your current user ID, date of birth and member number.

Your member number can be found on the top right corner of your monthly statement. If you need assistance, please contact us at (202) 212-6400 or use our International Toll-Free Numbers.

Your member number can be found on the top right corner of your monthly statement. If you need assistance, please contact us at (202) 212-6400 or use our International Toll-Free Numbers.

After the new system launches, you can log in anytime. You will need your current Digital Banking user ID, password and your member number.

Yes. For security reasons, joint owners should have their own unique user ID and password and should not share login credentials.

After logging in, we recommend that you: 

• Verify your contact information. 
• Ensure your preferred phone number is up to date. 
• Review your alert and notification preferences. 
• Check your card status and unlock any cards you plan to use. 
• Review your beneficiaries and account information to ensure everything is current. 

This will help you take full advantage of all Digital Banking features and services. 

Yes, the new Digital Banking does have the option to add an authentication app. Step by step setup instructions can be found here.

No. Your cards will automatically be available in the new Digital Banking experience so you will not need to reenter your card information. However, to help you stay in control and protect your cards, we recommend setting up your card controls, notifications and alerts after your first login.

The BFSFCU Cards App will no longer be available after November 2, 2026.

Yes, all your current BankFund cards will be automatically added to the new Digital Banking system.

Yes, you will need to reset your card alerts in the new Digital Banking experience. Be sure to update your Contact Details with a confirmed, preferred telephone number under the Account Settings menu to be offered alerts via SMS.

Yes, your newly issued cards will be automatically added to the new Digital Banking after being issued.

From the Accounts Summary page, go to your credit card and click Pay Now. If using the BankFund app, click on your credit card then click Pay. It will take you to the Transfers page where you can choose the “From Account”, “How Much”, and “When”.
To manage autopay set up in the previous Digital Banking, navigate to the Manage Cards menu, select the Autopay link, then click Make a Payment.

No. Your card number will remain the same, so there is no need to update your recurring merchant payments. Those transactions will continue to be processed as scheduled.

Most recurring internal transfers between BankFund accounts should carry over automatically. If you had transfers to Organization/Club accounts, those will need to be reestablished in the new system. Please follow the instructions below to reestablish an Organization/Club account as a recipient.

• Log in to Digital Banking and navigate to the Move Money tab

• Select Transfer Money

• Click on More Actions then select Add Account

• Enter Recipient Name in the Recipient Information section

• Select Account as the Verification Method under Account details

• Enter the receiving Organization's account number, this number should be provided by the organization

• Check the box to Save Account for Future Use

• Click Save

• Select SMS Text or Voice Call as your verification method

• Enter the code received by SMS text or Voice Call to verify

• Once the account is verified, click on Internal Transfers and make or schedule the transfer

No. Any wires you already scheduled will carry over, so you do not need to reschedule them. They will not be affected by the move to the new Digital Banking experience.

Yes, your established Bill Pay payments will be available in the new Digital Banking experience.

Yes, Your existing Zelle recipients will automatically transfer to the new Digital Banking system.

No. All recurring external transfers should automatically transfer to the new Digital Banking system.

A preferred phone number must be selected in Digital Banking before you can access the Payments Hub to send a Wire Transfer.

To set your preferred phone number:

1. Select the Profile icon.
2. Select Settings.
3. Select Contact Details.
4. Select the Edit icon next to your preferred phone number.
5. Check Set as a Preferred Contact Phone.
6. Select Save Changes.

Once your preferred phone number has been set, you can return to the Payments Hub to access Wire Transfers.

The wires platform inside Digital Banking has not changed. However, to access it you need to confirm your preferred number (see the question above). After you log in, click on Move Money. If you need instructions on how to set up a recipient or send a wire, visit our wires page.

Answer 

You’ll have more ways to stay informed and manage your accounts with confidence. The new Digital Banking experience will include alert options for account activity, card activity, password changes, secure messages, savings goals, budgeting updates, and more. These alerts can help you keep track of important account updates, monitor your spending, follow your savings progress, and stay aware of changes that may need your attention.

Your current transactional alerts will carry over to the new Digital Banking experience. Your card alerts will need to be set up after your first login. Once you log in, you’ll also be able to explore new alert options and choose the ones that are most helpful for you.