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NEWDigital Banking
Questions and Answers

Find answers to key questions as you prepare for the new Digital Banking experience

 

icon Enrollment Questions

All members will need to enroll in the new Digital Banking. You will need your current User ID, date of birth and member number.

Your member number can be found on the top right corner of your monthly statement available online or in paper (if you receive them by mail).

 

icon Cards Management Questions

No. Your cards will automatically be available in the new Digital Banking experience so you will not need to reenter your card information. However, to help you stay in control and protect your cards, we recommend setting up all your card controls, notifications and alerts after your first login.

Yes, you'll need to add your card information before you can manage your cards in the new Digital Banking experience.

Yes, you will need to set up your recurring credit card payments in the new Digital Banking experience. You will also have the opportunity to review and reset your card alerts and controls, so everything is set up the way you want.

 

icon Money Movement Questions

Yes. Your recurring internal transfers between BankFund accounts will carry over automatically, so you do not need to set them up again.

No. Any wires you already scheduled should carry over, so you do not need to reschedule them. They should not be affected by the move to the new Digital Banking experience.

Yes. Your recurring internal transfers between BankFund accounts will carry over automatically, so you do not need to set them up again.

Yes, your established BillPayer payments will be available in the new Digital Banking experience.

 

icon Alerts Management Questions

You’ll have more ways to stay informed and manage your accounts with confidence. The new Digital Banking experience will include alert options for account activity, card activity, password changes, secure messages, savings goals, budgeting updates, and more. These alerts can help you keep track of important account updates, monitor your spending, follow your savings progress, and stay aware of changes that may need your attention.

 

Your current transactional alerts will carry over to the new Digital Banking experience. Your card alerts will need to be set up after your first login. Once you log in, you’ll also be able to explore new alert options and choose the ones that are most helpful for you.

 

icon Financial Tools Questions

Yes. Quicken and QuickBooks access will be available approximately a few days after launch.

The new Digital Banking experience will offer Financial Insights, a personalized budgeting tool that helps you better understand your finances, identify opportunities to save, create savings goals, monitor your progress, and provide educational resources to help you make more confident financial decisions.

 

 

Three Steps to Take Now

Be ready for the launch of the new Digital Banking.
 
1 Remember your Digital Banking User ID

You'll need it to enroll in the new Digital Banking.

 

2 Have Your BankFund Member Number Ready

You'll need it the first time you log in to the new Digital Banking.

Find it in the top-right corner of your monthly statement.

 

3 Update Your Contact Information

Make sure your details are current before the new Digital Banking goes live.

How to update

  1. Log in to Digital Banking.
  2. Go to the Profile menu.
  3. Review your address, phone number,
    and email.
 

Not Using Digital Banking Yet?

Enroll Today and Be Ready for our New Digital Banking Experience!
To enroll you will need your member number, your date of birth, and a temporary PIN.

To obtain your temporary PIN, please call 202-212-6400.

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